Privacy Policy

1. Introduction

All DataCom Solutions ("we," "us," "our," or "Company") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our vendor management platform services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, job title, business type, certifications
• Financial Information: Payment details, billing addresses, tax information
• Professional Information: Work history, skills, certifications, insurance details
• Project Information: Estimates, job details, client communications, work documentation

2.2 Technical Information

We automatically collect certain information when you use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, navigation patterns
• Log Information: Access times, error messages, system activity
• Location Data: Approximate geographic location based on IP address

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect usage information. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Operate and maintain our vendor management platform
• Process vendor registrations and approvals
• Facilitate estimate creation and job management
• Process payments and billing through QuickBooks integration
• Provide customer support and technical assistance

3.2 Business Operations

• Verify vendor qualifications and compliance
• Monitor platform usage and prevent fraud
• Generate reports and analytics for business improvement
• Comply with legal and regulatory requirements

3.3 Communications

• Send important service notifications and updates
• Respond to inquiries and provide support
• Send administrative information about your account
• Share relevant business opportunities (with consent)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Third-Party Service Providers

• QuickBooks/Intuit: For billing, invoicing, and payment processing
• Amazon Web Services (AWS): For secure data storage and platform hosting
• Email Services: For communication and notification delivery
• Analytics Providers: For website performance and usage analysis

4.2 Business Purposes

• With clients when necessary for project completion
• For background checks and verification processes
• In connection with business transfers or acquisitions
• To comply with legal obligations or court orders

4.3 Data Protection

We maintain strict data isolation between vendors. Your information is not shared with other vendors or unauthorized parties without your explicit consent.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict authentication and authorization mechanisms
• Monitoring: Continuous security monitoring and threat detection
• Regular Audits: Periodic security assessments and vulnerability testing
• Staff Training: Regular security awareness training for our team

Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Information retained while your account is active
• Business Records: Financial and project data retained for 7 years for tax purposes
• Legal Requirements: Some data may be retained longer to comply with regulations
• Anonymized Data: May be retained indefinitely for analytics and improvement

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to certain processing of your information

7.2 Communication Preferences

You can opt out of non-essential communications at any time by contacting us or using unsubscribe links in our emails.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of material changes via email or prominent notice on our website.

Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to your privacy-related inquiries within 30 days of receipt.

13. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information held by the business
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights